AKC Pix Frequently Asked Questions (FAQs)

FAQs answered by AKC Pix Staff

General Questions

How much does it cost to upload photos for my dog?
Initial photos uploaded for each dog/junior, per event cost $15. For all additional photos, the cost is only $5 per photo.
When installing Adobe Flash I get an error, what am I doing wrong?
We have seen instances where the Flash Installation reports a failure but the installation was still successful. You can check that Flash installed successfully by visiting Flash About page. Another resource to check if you still experience issues is Adobe's Flash Support Center
I'm still having trouble installing Flash Player. Where can I get support?
Visit the troubleshooting area in the Flash Player Support Center for help with installation.

Photo/Gallery Questions

I have multiple dogs and would like to upload photos for each. How do I add pictures for multiple dogs I own?
You can add pictures for additional dogs by clicking on the 'Add a Gallery' link on the right side of the gallery.
When I click the down arrow under an image, sometimes the image context menu disappears. What causes this?
Once the context menu appears, any movement of the mouse outside the menu boundary will cause the menu to close.
The default indicator I set on an image disappeared; what happened?
During the AKC/Eukanuba National Championship, award pictures uploaded by AKC personnel will take precedence. The highest ranking award picture will automatically be marked as the new default. In most cases, you may change the default to another photo of your choice unless the award level is Best in Show or Best Bred by Exhibitor.
How do I replace an existing image in my gallery?
  • Click the "down-arrow" image underneath an existing image to pop-up a context menu.
  • Select the "Replace" option to open the image upload tool.

  • Click the "Browse" button to open your file selector
  • Choose your desired image and click "Open"

  • Click the "Upload" button to add this image to your gallery
  • Your image will now be replaced

Having issues using AKC Pix?
If you are having any issues with this tool, please send an email to akcpix@akc.org.