Our website works best with:
Windows Vista, Windows 7, Windows 8 & Mac OS X
We do not generally test our applications using the Navigator browser therefore there may be conflicts with our system of which we are not aware. We recommend using using one of the browsers we do test against.
|.Net Toolbars installed?||No known .Net toolbar problems found.||Some toolbars are known to cause issuse with the AKC website. If you experience issues, uninstall the toolbar and try again.|
|Do you have the most current version of Flash Player installed?||
Many pages on our website are designed with the latest version of Flash Player. Getting the most current version is free and should only take a few minutes to download. Please click on the button below to download.
Once you have downloaded the most current version (16) Flash Player, please reload the page.
|Do you have the most current version of Adobe Reader installed?|
|Pop-up blocker on?||Please click here. to see if you have a pop-up blocker turned on. You should see two pop-ups windows when you do.||The AKC site requires the use of pop-ups. ALL pop-up blockers must be turned off.|
Turning Pop-up Blockers Off
You may need to turn off pop-up blockers in order to use certain features on the website. If you were not able to view the pop-ups from the test above, go here, to turn pop-up blockers off.
Test whether or not your browser is handling cookies correctly.
Clear Your AKC Cookies
Many issues can be resolved by clearing the cookies associated with the AKC web site. Clearing these cookies will also log you out of any AKC application you are currently logged in to.
Firewall/Secure Page Test
Test your computer's ability to connect to a secure page.
System Compatibility Test
Test your computer for known software incompatibilities.
"I am having trouble printing my report/research pedigree/…."
How-to: Clear Cache (Temporary Internet Files) in Internet Explorer
Step-by-step instructions for safely deleting cached Temporary Internet files which may be causing some pages not to display properly.
Norton Internet Security
Cannot access or log on to secure Web sites after installing Norton AntiVirus.
Microsoft Excel 2010
Compatibility mode tool per Microsoft's Website
Website and Online Store Technical Inquiries
Use this contact form to submit technical inquiries pertaining to the AKC site in general or the AKC Store.
My AKC Technical Inquiries
Use this contact form to submit technical inquiries pertaining to the My AKC portion of our website.
Online Litters Technical Inquiries
Use this contact form to submit technical inquiries when you encounter problems with the AKC online litter registration system.
Online Dog Registration Technical Inquiries
Use this contact form to submit technical inquiries when you encounter problems with the AKC online dog registration system.
Online Breeder's Classifieds Technical Inquiries
Use this contact form to submit technical inquiries when you encounter problems with the AKC online breeder's classifieds system.
Online Event Management System Technical Inquiries
Use this contact form to submit technical inquiries when you encounter problems with the AKC Online Event Management System.
Use this contact form to submit general inquiries.