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Platform: This is the type of computer you are using. Generally, this will be either PC or Macintosh. PC's are standard home computers, usually running Windows based operating systems. Macintosh computers run Macintosh operating systems. Operating System: The operating system is the software that runs your computer. Windows 98, Windows XP and Macintosh are common operating systems. Browser - This is the software you use to surf the Internet. Internet Explorer, Netscape Navigatorand AOLare common browsers. You can click on "Help" and then "About" at the top of the browser window to determine which browser and version you have if you are unsure. Our site is optimized for use with the latest versions of Internet Explorer and Netscape Navigator though it works well in most other browsers as well. These are available free of charge from Microsoft and Netscape, respectively. Clicking the company name will open a new window. We do not recommend or endorse and specific software, these links are provided only as a convenience. We cannot provide technical support for this software, please check the included or online help files or contact the manufacturer for assistance. Please note, some older browsers versions like Netscape 4.7 cannot read some of the dynamic sections of our website like the Events Search and will not function correctly with the online store. If you are using an older browser, you may want to upgrade to one of the two listed above. Version: This is a numerical number for the browser you are using. Generally, the higher the number, the newer the browser. You can click on "Help" and then "About" at the top of the browser window to determine which browser and version you have if you are unsure. Pop-Up Blocker: Our website, especially our online store, contains many pop-ups. The ones in our online store are essential to it's function. If you have a pop-up blocker installed, you must disable it before using the online store. If you have a pop up blocker (including the built-in type in some browsers like Netscape 7.1) please disable it and retry the action that caused the error. Child Protection Software: Child protection software, like Net Nanny or Cybersitterdo not actually affect our site, but some of their functions do. Many of these programs disable pop-up windows and/or cookies to some degree and will cause you to have dificulty with our online store. If you have any of these installed, please turn them off and retry the action that caused the error. Cookies: These are small, harmless text files that our website places on your computer. Our website uses these to imrove functionality and make your browsing experience easier. These are required in order for our online store to work. If you have cookies disabled through your browser settings or any software that stops cookies, they must be turned on in order for our online store to work. Due to the great variance in operating systems and browsers, we cannot assist you with this. If you do not know how to enable cookies, we can only recommend you check the documentation included with the software you are using or contact the manufacturer's technical assistance department. You can generally find both the included documentation and the manufacturer's technical support department by clicking on the "Help" button at the top of your browser. If you have cookies disabled, please enable them and retry the action that caused the error. Page URL - The URL of the page is it's address. They usually start with HTTP, though not always. This is usually located at the top of the browser. You can copy and paste the URL into our feedback form. Shortcut Keys: Most operating systems and browsers now support shortcut keys. These are keyboard functions that mimic the right click of a mouse or functions found in the "Edit" menu at the top of your browser. Once you have highlighted text, you can press and hold the "Control" key (abbreviated ctrl) and then click the "C" to copy this to the computer's memory. You can then click inside the text box on our form and click and hold ctrl and the "V" key to paste the text into the box. You can use this function for almost any text needed, from error messages to URL's. More information can be found on Computer Hope's website for Windows users here and for Macintosh users here. Timeout Error: This error message, usually saying something like " The time taken to process your request has exceeded the allowable limit of 25 seconds. Please notify the server administrator (using the mail link below) that this error has occurred" is one of the two most common errors on the Internet. There is little we can do if you get this error, except to recommend that you try the page again. In general, it is not necessary to notify us unless this occurs repeatedly over a long period of time. Page Not Found Error: Also called a 404 error, this is one of the two most common errors on the Internet. On some websites, including ours, this is usually caused by a time out error. There is little we can do if you get this error, except to recommend that you try the page again. In general, it is not necessary to notify us unless this occurs repeatedly over a long period of time. Antivirus software : This is the software that protects your computer from viruses. Connection Speed: The speed at which your computer connects to the Internet. Dial up, DSL and cable modems are common types.. Corporate firewall: A type of security used by companies with multiple computers connected on a network. If you are using a work computer, you system administrator can tell you if you are behind a firewall. |